Privacy Policy

Last Updated: April 29, 2026

1. Introduction

Orleans Sod (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit orleanssod.com, request a sod quote, schedule a delivery, or otherwise interact with our business.

2. Information We Collect

You provide directly

  • Name, phone number, email address
  • Delivery or service address, ZIP code, city
  • Project details (grass type, square footage, pallet count, preferred delivery date)
  • Any notes or messages you send us

We collect automatically

  • IP address, browser type, device type, referring URL
  • Pages visited, time on site, click patterns (via Google Analytics)
  • Cookies and similar technologies

3. How We Use Your Information

  • Respond to your quote requests and schedule deliveries
  • Confirm grass availability and delivery windows
  • Send order confirmations, updates, and follow-up communications
  • Improve our website, products, and services
  • Comply with legal obligations

4. SMS Text Message Communications

If you opt in to receive text messages from Orleans Sod by checking the SMS consent box on our request form, you agree to receive transactional and informational text messages from us at the phone number you provide. SMS consent is never pre-selected; you must affirmatively check the box to opt in.

Message Frequency: Variable. Typically 1 to 5 messages per quote request or active order.

Message and Data Rates: Standard message and data rates may apply. Your carrier, not Orleans Sod, charges these.

How to Opt Out: Reply STOP to any text message to unsubscribe immediately. Reply HELP for assistance, or contact us at 504-342-4424 or support@orleanssod.com.

SMS Data Sharing: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Information Sharing

We do not sell, rent, or trade your personal information. We may share information with:

  • Service providers who help us operate the business (CRM, scheduling, accounting, email delivery, cloud hosting)
  • Delivery and installation crews directly involved in fulfilling your order
  • Legal authorities when required by law, subpoena, or court order
  • Business successors in the event of a merger, acquisition, or sale of assets

6. Cookies and Analytics

We use cookies and Google Analytics to understand how visitors use our website. You can disable cookies in your browser settings, though some site features may not work as intended.

7. Data Security

We use industry-standard security measures to protect your information. No method of transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

  • Request a copy of the personal information we have about you
  • Correct inaccurate information
  • Request deletion of your information (subject to legal record-keeping requirements)
  • Opt out of marketing communications at any time

Contact us at support@orleanssod.com to exercise any of these rights.

9. Children’s Privacy

Our services are intended for adults age 18 and over. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent revision. Continued use of our site after changes are posted constitutes acceptance of the revised policy.

11. Contact

Questions about this Privacy Policy?

Orleans Sod
141 Allen Toussaint Blvd
New Orleans, LA 70124
Phone: 504-342-4424
Email: support@orleanssod.com